Shipping policy

Zheng Yang Yi Li - Digital Delivery & Shipping Policy Last Updated: August 12, 2026

Welcome to Zheng Yang Yi Li. All Bazi chart calculations, Da Liu Ren inferences, and AI deep decision reports provided on this platform are 100% virtual digital products (Digital Goods). To ensure you clearly understand the report delivery process, please read this Digital Delivery & Shipping Policy carefully:

1. 100% Digital Delivery & Free Shipping

  • Pure Digital Delivery: This website does not provide shipping services for any paper reports, books, talismans, or physical packages.

  • No Logistics Fees: The system will not charge any shipping fees, packaging fees, or customs duties at checkout.

  • No Courier Tracking Number: Since no logistics carriers (such as POS Malaysia, DHL, FedEx, etc.) are involved, orders will not generate a traditional logistics tracking number.

2. Delivery Process & Timeline

All reports are derived and generated in real-time by our automated system and AI engine upon successful payment:

  • Delivery Channel: Exclusive digital reports (in PDF/electronic document format) will be sent directly to the email address you provided at checkout.

  • Standard Delivery Time: Under normal circumstances, reports will complete inference and be automatically delivered within 15 to 30 minutes after successful payment.

  • Peak Period Delay: During peak queue times at data center computing resources or order volume spikes, delivery may be slightly delayed, but usually will not exceed 1 hour.

3. Troubleshooting Non-Receipt of Reports

If you have not received the report in your inbox 30 minutes after placing your order, please follow these steps:

  • Check Your Spam / Junk Folder: Due to automatic filtering mechanisms by some email service providers (such as Gmail, Outlook, Yahoo), automated system emails containing attachments or links may be misclassified into the spam/junk folder. Please search for the sender or the keyword "Zheng Yang Yi Li".

  • Verify Email Spelling: Please ensure that the email address entered at checkout was completely correct (e.g., checking for typos or missing domain suffixes).

  • Contact Support for Manual Resend: If the report is still not in your spam folder, please do not initiate a chargeback directly. Contact us immediately through the following channel with your Shopify Order ID, and our customer support will arrange a manual resend after verification:

    • Customer Support Email: truesun391@gmail.com

4. Proof of Delivery & Completion Confirmation

When our system's mail service provider (SMTP Server) successfully delivers the email containing the report to your designated mailbox and logs a "Delivered" status in the system records, the order is officially considered completed (Fulfilled). The system will simultaneously update your Shopify order status to "Fulfilled".

5. Contact Information

If you have any questions regarding the delivery of your report or need to update the recipient email address, please contact us via the following:

  • Official Email: truesun391@gmail.com

  • Operating Brand: Zheng Yang Yi Li